Refrigerator Not Cooling but Freezer Works: Diagnostic Tree
Freezer cold, fridge warm: a step-by-step diagnostic tree in the order a tech checks it.
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Where a disposal leaks tells you what the fix is. Dry the whole unit and the cabinet under it with a towel, then run water — sink running, disposal off — and watch for the highest wet point. Water runs down, so a leak at the bottom of the body may have started at the flange an inch above it. Find the top of the wet trail, not the bottom.
If water shows up around the rim of the sink opening, under the flange, the problem is the mounting flange seal or a loose mounting ring.
This is a cheap repair: a few dollars in putty, or $10–$20 for a new mounting gasket kit. Hired, expect $100–$200 for the service call.
If the home has a dishwasher draining through the disposal, there is a hose nipple on the side of the unit. Water there means one of three things: the hose clamp is loose, the hose is cracked and weeping, or the connection was never sealed properly.
Hose and clamp: $10–$25. Simple fix.
The discharge tube on the side of the disposal connects to the drain trap with a flange, a gasket, and usually two or three bolts. Water under that joint means the gasket is shot or the bolts have loosened.
This is the most common leak on an otherwise healthy disposal, and it is the one a homeowner can handle without much risk.
Water at the bottom center of the unit — around the reset button, around the hex socket, or weeping out of the housing seam — is a different animal. That water is inside the motor housing. The internal shaft seal has failed, and the motor is sitting in water.
There is no seal kit worth installing on a residential disposal, and there is no way to dry out a motor that has been wet internally and trust it. Replace the unit.
STOP: Do not keep running a disposal that leaks from the bottom. Water and 120 volts in the same housing is a shock hazard, and the motor is on its way to a dead short. Kill the breaker and replace it.
Older units and units with a lot of rust develop cracks in the plastic housing at the discharge or at a bolt boss. A crack cannot be glued reliably on a part that vibrates every time it runs. Replace the unit.
Seals and gaskets are repairs. Water through the motor is a funeral. If the leak is at a joint, a flange, a hose, or a gasket, fix it. If the water is coming out of the body, out of the reset button, or out of a crack, the unit is done.
| Item | Typical 2026 range |
|---|---|
| Mounting gasket / putty kit | $5–$20 |
| Dishwasher hose and clamps | $10–$25 |
| Discharge gasket and bolt kit | $8–$20 |
| Replacement disposal, 1/2 HP | $100–$180 |
| Replacement disposal, 3/4 HP | $150–$280 |
| Full replacement, hired | $300–$600 |
| Service call to reseal a flange or elbow | $100–$200 |
One more: check the trap and the drain line while you have it apart. A disposal that leaks because the drain is restricted will leak again with the new unit. Water backing up has to go somewhere.
Freezer cold, fridge warm: a step-by-step diagnostic tree in the order a tech checks it.
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