Refrigerator Not Cooling but Freezer Works: Diagnostic Tree
Freezer cold, fridge warm: a step-by-step diagnostic tree in the order a tech checks it.
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Winter kills more plumbing and heating equipment than any other season — and most of it dies from small things nobody did in the fall. This page collects the winter tips from actual service calls: what froze, what broke, and the cheap move that would have prevented it. It grows as the season’s calls come in.
The outdoor spigot on most homes today is a frost-free hose bib (a sillcock). Its trick is simple: the part that actually shuts the water off sits a foot or more inside the warm wall, and the long tube between that valve and the outside spout is designed to drain itself empty every time you shut it off. An empty tube cannot freeze. That is the whole design.
But the draining happens through the vacuum breaker at the spout — and it can only work if the hose is off. Leave a hose screwed on all winter and the water has nowhere to go. It sits trapped in that tube, freezes, and splits the bib from the inside. The homeowner usually discovers it in spring: turn the spigot on and water sprays inside the wall or the basement instead of out the hose. This is not a rare defect. It is one of the most repeated winter calls in the trade, and it happens to frost-free bibs that were working exactly as designed — with one step skipped.
STOP: if a spigot has already frozen this winter, do not force it open and do not leave it. A split tube can pour water inside the wall the moment pressure returns. Shut the water to that line off and get it looked at.
More winter tips land here as the season’s calls come in — furnaces, pipes, and the rest of the cold-weather greatest hits.
Freezer cold, fridge warm: a step-by-step diagnostic tree in the order a tech checks it.
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